Our returns policy is very simple - we will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- All products must have all original Olaf Hussein tags still attached.
- Any products purchased in the Sale cannot be refunded.
- Shipping back to our warehouse is at the customers’ own cost.
Any products purchased in our regular sale can be returned but can't be refunded. Instead, you will receive a store credit for the same amount as the order value.
As soon as we have received your return, it will take approximately 7 to 10 business to process your refund.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Olaf Hussein and will be judged in a reasonable way.
Returning your order at The Fitting Room
You can return your order to The Fitting Room store. You can return your order in-store within 8 days and we will issue a refund. Please follow the requirements listed above.